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How We Handle Your Privacy at kopislot

When you open an account with us, your personal information—from your name and email to your payment details—stays protected under our privacy framework.

Data encrypted end-to-endDANA, OVO, GoPay, QRIS secureNo sale of your information
Explore the Lobby Read FAQ
kopislot How We Handle Your Privacy at kopislot
REACH OUR TEAM

Contact Us About Your Privacy

Team online

Live Chat

Open your account and click Support in the lobby. Our team in Jakarta answers privacy questions Monday–Sunday, 08:00–23:00 local time, in English and Indonesian.

Email Privacy Requests

Send data-access or deletion requests to [email protected]. Include your username and the reason for your request. We respond within five business days.

Account Security Line

If you suspect unauthorized access, contact support immediately via live chat or call our account-security hotline. We verify the incident within 24 hours.

DATA SECURITY & YOUR RIGHTS

How kopislot Protects Your Account and Personal Data

Encryption & Secure Storage

Your password, identity number, and DANA, OVO, GoPay and QRIS payment details are encrypted with industry-standard TLS 1.2. We store these in isolated servers with redundant backups; only our payment-processor and fraud-detection team can access them.

Cookie & Tracking Clarity

Cookies track your lobby session, language choice, and deposit method preference. We do not use cookies to build an external profile. You can disable cookies in your browser; this will not block your account login but may reset your lobby view.

Account Recovery & Data Deletion

Forgot your password? Use the 'Reset Password' link on the login page; we'll send a secure link to your registered email. To request permanent data deletion, contact [email protected] with your username and reason.

Third-Party Sharing Rules

We share account data only with payment processors (for DANA, OVO, GoPay and QRIS clearing), fraud-prevention services, and tax authorities where local law permits. We never sell your contact details or gaming history to advertisers.

Data Retention Timelines

Active accounts: data stored indefinitely. Closed accounts: we retain records for seven years to comply with financial audit and local tax law, then delete or anonymize them.

Breach Notification & Changes

If we detect unauthorized access to your account, we notify you via email within 72 hours and recommend a password reset. Policy updates are published here; we'll email significant changes to your registered address.

Your Privacy Questions Answered

We collect your name, email, phone number, identity number (KTP), date of birth, and address. We also record your DANA, OVO, GoPay or QRIS payment details to process deposits and withdrawals. This information is required to verify your identity and comply with local financial regulations.

After account closure, we retain your record for seven years for legal and tax compliance, depending on local law. This includes your deposit and withdrawal history, but not your password. After seven years, we delete or fully anonymize your personal data.

No. We do not sell your name, email, phone, or gaming activity to third parties. We share data only with payment processors (DANA, OVO, GoPay, QRIS), fraud-detection services, and tax authorities where local law permits.

Yes. Email [email protected] with your username to request a data export or deletion. For export, we provide a CSV file within five business days. Deletion is permanent; your account and transaction history will be removed, subject to legal retention rules.

Cookies remember your lobby session, language, and payment method preference. We do not use them to track you outside our site. You can disable cookies in your browser settings; you'll stay logged in, but your preferences may reset on each visit.

Contact our support team immediately via live chat (Monday–Sunday, 08:00–23:00) or email [email protected]. We verify unauthorized access within 24 hours, freeze transactions if needed, and guide you through a secure password reset and account review.

No. Your payment history stays within kopislot and is shared only with the respective payment processor (DANA, OVO, GoPay, QRIS) to clear your transaction. We do not export this data to other gambling or retail sites.

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